Orders and Shipping

When will my order ship?

A full order will ship once all tiles are in stock at our Los Angeles area warehouse. Orders with multiple lead times will not ship until all tiles are available to ship together. Be sure to check the lead time on all tile selections before placing your order, and account for the longest lead time listed. All lead times reference the estimate when the tiles arrive at Zia’s warehouse, not when they would be delivered to clients. Please contact us if you are interested in separating an order and arranging for multiple shipments.

Shipping time from the warehouse to your destination is determined by our partner carriers and can range from 1-14 business days, depending on the end location. Our team will provide a more specific shipping timeline once your order is ready to ship. While we do our best to give the most accurate lead times, these are approximate timelines that are subject to change based on global shipping and logistics considerations. We make every effort to meet or reduce lead times where possible, but there are no guarantees due to the nature of international logistics.

In Stock tile orders typically ship within two business days of order placement.

In Transit tile orders will ship once the tiles arrive at our warehouse, and we note estimated lead times on the individual tile pages. 

Special Order tiles are custom-made for each project. All special order lead times are estimated production timelines.
Cement Special Order: 10-12 week lead time
Cotto Special Order: 11-15 week lead time
Zellige Special Order: 13-17 week lead time